If you encounter problems while on the road, take a moment to tweet directly at the source. According to the Perrin Report by Wendy Perrin in Condé Nast Traveler Magazine, “Tweeting directly to an airline or hotel – sometimes even a car rental company or cruise line – can be the fastest and easiest way to get results.”
Tweet @theairline if they lose your luggage. Their social media people may be able to find out immediately where your bags might be en route to or from. If there’s an unexpected late night issue in your hotel room and you can’t get through to the front desk, tweet @yourhotel so the proper staff might be contacted internally. This is a great way to let a company know you are in a pickle, especially after business hours.
Of course, as with any customer service request, we encourage you to be polite, courteous and tweet a thank-you for positive results or quick response.